Set up a pharmacy counter

Available to

Configuration managers and pharmacy managers.

Every point of sale has a type, Pharmacy or Cafeteria, and the system behaves accordingly. A pharmacy counter enforces prescriptions, batches, safety checks and returns on the server. A cafeteria till sells food and drink and never medicines.

Pharmacy and cafeteria tills

	Pharmacy counter	Cafeteria till
Prescriptions, batches, safety checks, returns	Enforced on the server	Not applied
Medicines	Sold	Refused at payment and hidden from the till
Products shown	Those whose Sold At is Pharmacy or Both	Those whose Sold At is Cafeteria or Both
Insurance payment method	Allowed	Refused
Counter screens (filters, Held, pharmacist check, return reasons)	Shown	Not shown

Set up the till

Open Settings → Point of Sale, choose the shop at the top and set HIS Point of Sale Type to Pharmacy.
Under Payment Methods add the ways the counter takes money. For insured sales, create a payment method with Insurance Payer Share ticked. It is allowed on pharmacy tills only.
Give the pharmacy counter its own operation type that sells from the pharmacy stock location. The standard point of sale operation type is shared by every till.
Open Settings → HIS Pharmacy and set the stock locations, the held sale limit, the return window and the returns location.
On each product set Sold At to Pharmacy, Cafeteria or Both. Medicines are Pharmacy; everything else is Cafeteria.
Open Pharmacy → Counter and start the session.

Settings → Point of Sale: the type of the pharmacy counter.

Settings → HIS Pharmacy: stock routing, held sale limit, return window and returns location.

Pharmacy settings

Setting	What it does
Pharmacy stock location	The internal source location for pharmacy dispensing.
Patient / issued-medication location	The audited destination for issued medicines and the source for returns.
Pharmacy internal transfer operation	The operation type used for the stock-backed dispensing workflow.
Independent pharmacist verification	A prescriber who also has a pharmacy role cannot verify their own prescription.
Held sale limit (hours)	A sale held for longer is cancelled. Nothing is reserved for a held sale.
Return window (days)	A sealed over-the-counter item can be returned for a refund within this many days.
Returns location	Returned goods land here, not in saleable stock, until a manager has inspected them.
Enforce prescription authorization in POS	Blocks payment of prescription-required products unless the server validates the patient, product, quantity, expiry and authorisation.

Good to know

The till's facility is set on the till. If it is empty, the company's first facility is used.
A till is of one type. A product that belongs to both a pharmacy and a cafeteria, bottled water for example, is set to Both.
A return is never blocked by the type of the till, because a product may have been reclassified since it was sold.

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