Role glossary
Use the Functional roles table from this master, with a plain-language note that an individual may hold more than one approved role but must use the correct action path for the work they personally perform.
| Role | Primary help-centre journeys |
|---|---|
| Registration Officer | patient registration, identifiers, appointments, encounters, duplicate review and consent capture |
| Clinician | clinical record, diagnoses, allergies, observations, service requests, prescriptions, surgery, oncology and dialysis where assigned |
| Nurse | care record, observations, inpatient movement follow-up, dialysis sessions and clinical safety workflows where assigned |
| Laboratory User | laboratory orders, specimens, results, critical-result acknowledgement and catalogue maintenance where assigned |
| Radiology User | imaging orders, studies, reports, critical-result acknowledgement, ECG records and procedure maintenance where assigned |
| Pharmacy User | prescription review and pharmacy POS tasks permitted by local role assignment |
| Pharmacy Professional | prescription verification, dispensing, return workflows, controlled-medicine witness steps, and prescription-required POS fulfilment |
| Pharmacy Manager | formulary and medication reference data, pharmacy configuration, and manager approvals |
| Medical Storekeeper | medical goods receipt, controlled storage, internal transfers, stock counts, quarantine, expiry follow-up, and approved recall actions |
| Ward or Department Storekeeper | authorised floor-stock receipt, replenishment, custody, count, return, and discrepancy escalation within the assigned clinical area |
| Supply Chain or Procurement Officer | supplier qualification records, purchase requests, RFQs, purchase orders, goods-receipt follow-up, and supplier performance follow-up |
| Quality or Cold-Chain Lead | release criteria, temperature-excursion assessment, quarantine disposition, recall evidence, and controlled stock policy |
| Finance Officer | invoices, credit notes, payments, supplier bills, receivable follow-up, journals, and approved finance reporting |
| Revenue Cycle or Billing Officer | patient, corporate, and pharmacy invoice review and escalation through the customer-approved payer process |
| HR Officer | employee records, recruitment, onboarding, leave, attendance exception follow-up, credentials, skills, and offboarding |
| Payroll Officer | payroll inputs, work-entry review, payslip preparation, approval, and confidential payroll follow-up |
| Biomedical Engineer or Maintenance Technician | equipment register, fault triage, preventive and corrective maintenance, service history, and return-to-service evidence |
| Biomedical Maintenance Manager | maintenance plans, vendor service coordination, KPI review, calibration or qualification evidence where configured, and equipment governance |
| Privacy Officer | emergency-access review and clinical audit activity |
| Configuration Manager | facilities, departments, code systems, controlled configuration, features, and approved diagnostic configuration |
| Integration Operator | transaction follow-up, failed delivery follow-up, and reconciliation work |
| HIS Manager | cross-functional governance, operating-room readiness, and management configuration |