Record counselling

For each prescription medicine, the pharmacist records whether counselling was given or declined. The record is kept with the dispensing event and can be printed.

Record counselling

1. 1In the pharmacist check, find Counselling under the medicine.
2. 2Tick the points you covered: How and when to take it, What to watch for, Missed dose, Storage and course length. Add a note if it helps.
3. 3Select Counselling given. If the patient does not want counselling, select Patient declined instead. Declining needs no ticked point.
4. 4A green Recorded: given (or Recorded: declined) appears with Print record. Select Print record for the printable counselling record.

Good to know

• Counselling given needs at least one ticked point, or choose Patient declined.
• When your organisation requires counselling, the medicine shows Required before payment until an outcome is recorded.
• Review the records under Pharmacy → Counselling: the time, patient, medicine, outcome, points covered and pharmacist.
• The wording of each point comes from Counselling Topics. The topics installed with the system are placeholders until your pharmacy director approves the text.

Related topics