Acknowledge a critical result

A critical result is one the clinician must act on quickly. The notification stays open until the recipient acknowledges it, or the laboratory escalates it.

Close the loop

1. 1Open Laboratory → Critical Results. The list shows each result, patient, recipient and state.
2. 2Select a notification in Pending Acknowledgement.
3. 3Read the result and act on it. The recipient is the clinician who ordered the test.
4. 4Select Acknowledge. The time and your name are recorded.
5. 5If the recipient cannot be reached, a laboratory user enters the Escalation Reason and selects Escalate. The state becomes Escalated.

Rules

• Only the designated recipient or a manager can acknowledge.
• Only a pending notification can be acknowledged or escalated.
• Results are not released to the patient portal while a critical result is unacknowledged.

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