Use the telemedicine Command Centre
Available to
Clinicians, nurses, registration officers and managers.The Command Centre is the dashboard for virtual care. Open Telemedicine → Command Centre. It shows the day as it happens, refreshes every 30 seconds, and its timers tick every second.
The components
| Component | What it shows |
|---|---|
| On air now | Consultations in progress, with a live timer, progress against the planned length, the platform, the voice-note count and the AI-consent flag. A call that overruns turns amber. |
| Rings | Today's completed against total, the 30-day show rate, average against planned length, calls without technical issues, and voice notes transcribed. |
| Needs attention | Overrunning calls, missed sessions to mark as no-show, consent not recorded or a meeting link missing for sessions starting within the hour, AI drafts waiting for review, and voice notes without a transcript. |
| Up next | The next sessions with a countdown and readiness chips for consent, link and audio notes. |
| Two weeks | Daily bars stacked by outcome: completed, live, planned, no-show and cancelled. |
| Voice & AI studio | Voice notes and dictation time this week, the AI draft funnel (awaiting review, accepted, discarded), and the audio and AI consent rates. |
| Busiest hours | A day-by-hour heat map of the last 30 days. |
| Video platforms and Clinician workload | The share of consultations on each platform, and the sessions and average length for each clinician. |
Work from the dashboard
- Look at Needs attention first. Select an item to open the session, voice note or draft it is about.
- Check Up next. Each session shows readiness chips for consent, link and audio notes. Fix a red chip before the call.
- To mark a missed session as a no-show, open it from Needs attention and select No Show.
- Use the facility and session filters at the top, then select Refresh to reload at once.
What to know
- Every figure is computed as the signed-in user, so facility rules and patient sensitivity apply. A section the user cannot read, such as voice and AI for nurses and reception, is left out, not shown as zero.
- A call that runs over its planned length turns amber in On air now.
- On a database with no sessions, a configuration manager sees Load sample data. Use it on training or evaluation databases, never on live patient data.
Related topics
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