Resolve reconciliation issues
Available to
Integration operators.A reconciliation issue is a mismatch between Ventrecs and another system, such as an identifier that does not match a patient. It stays open until someone resolves it.
Work an issue
- Open Integration → Reconciliation Issues. Use the Domain (ADT, Order, Result, Charge, Claim, DICOM Study, Document or HIE) and Severity (Low to Critical) to prioritise.
- Open an issue and compare the Source Identifier with the Target Identifier. Open the linked patient or transaction if there is one.
- Set yourself as the Owner, so everyone can see who is working on it.
- When it is fixed, write the Resolution Note and select Resolve. A note is required.
Issue states
| State | Meaning |
|---|---|
Open | Reported, nobody is on it yet. |
Investigating | Being investigated. |
Resolved | Fixed, with a note. |
Not Applicable | Closed as not relevant. |
Related topics
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