Get help and report an issue
- Give the customer’s approved service-desk route, business-hours route, and urgent patient-safety escalation route as deployment-specific fields.
- Ask the reporter to include patient identifier only through the customer-approved secure support channel; never in email subject lines, public chat, or screenshots.
- Give a short incident format: what was attempted, where in the workflow, time, visible status or message, and whether patient care is affected.