Report a fault and protect patient safety

Available to

Any authorised equipment user, Department Manager, Biomedical Engineer, and Maintenance Technician.

If a device may be unsafe, stop using it and follow the local clinical-safety and manufacturer guidance immediately.
Apply the organisation’s physical tag, isolation, backup-equipment, and escalation procedure. Do not rely only on a software status.
Create a maintenance request with the equipment, fault description, observed effect, date and time, location, reporter, urgency, and patient-safety impact without recording unnecessary patient information.
Assign or notify the responsible biomedical team and capture the initial containment action.
Escalate an adverse incident, suspected device defect, or reportable event through the organisation’s incident and regulatory process.