Resolve reconciliation issues

Steps

1. 1Open the reconciliation issue and read the domain, severity, linked transaction, and available context.
2. 2Confirm the operational owner: care, laboratory, imaging, pharmacy, finance, or the connected-system owner.
3. 3Investigate using the relevant source record rather than editing the exception detail to make it disappear.
4. 4Record the investigation and set the state to Investigating, Resolved, or Not Applicable only when justified.
5. 5Escalate high or critical issues through the customer’s agreed operational pathway.

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